Frequently asked questions
Everything you need to know about ordering, shipping, prints and commissions. Can't find an answer? Get in touch and we'll be glad to help.
Shipping information
Where do you ship to?
We ship worldwide. Original paintings are sent fully insured, and prints are dispatched from the studio to most countries.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address and the size of the piece. Prints ship at a flat rate within the UK, with international rates shown before you pay.
How are pieces packaged?
Every piece is carefully packaged for secure delivery. Prints are sent flat or rolled in protective tubes, and originals are wrapped and boxed to keep them safe in transit.
Delivery times
How long until my order arrives?
Prints are usually fulfilled within 3–5 working days, plus delivery time. Original paintings are dispatched within 5–7 working days once your order is confirmed.
Do you offer express delivery?
Express options may be available at checkout depending on your location. If you need a piece by a specific date, contact the studio before ordering and we'll do our best to help.
Will I receive tracking?
Yes — once your order ships you'll receive a confirmation email with tracking details so you can follow your delivery.
Print information
What materials are your prints made from?
Our prints are archival fine art reproductions, produced to retain the richness, colour intensity and detail of the original work, and made to last.
What sizes are available?
Most prints are offered in small, medium and large sizes. Available options for each piece are shown on the product page.
Are prints supplied framed?
Prints are supplied unframed unless stated otherwise, so you can choose framing that suits your space.
Will a print look exactly like the original?
We reproduce each work as faithfully as possible, though slight variation in colour can occur between screens and printed material.
Commission information
Do you accept commissions?
Yes — commissions are welcome for those who would like an original piece created especially for their space.
How does the commission process work?
We begin with a conversation about your ideas, size, colours and space. From there a brief is agreed, and you'll be kept updated as the piece develops.
How long does a commission take?
Timescales vary depending on size and current studio schedule, and are typically several weeks. A guide date is agreed before work begins.
How much does a commission cost?
Pricing depends on the size and complexity of the work. Get in touch with your ideas for an individual quote.
General customer questions
How do I care for my artwork?
Display away from direct sunlight and avoid damp rooms. Dust gently with a soft, dry cloth to keep your piece looking its best.
What is your returns policy?
Returns are accepted within 14 days of receipt. Items must be returned in their original condition and packaging. Please contact the studio to arrange a return.
Can I see a piece in person before buying?
Studio viewings are available by appointment. Get in touch to arrange a convenient time.
How can I get in touch?
The quickest way to reach us is through the contact page. We aim to reply to all enquiries by email.